The client has the right to:

• access accurate and easy-to-understand information related to client services;
• be treated with respect and to maintain one’s dignity and individuality;
• voice grievances and complaints regarding treatment of care that is furnished or not furnished, without fear of retaliation, discrimination, coercion, or reprisal;
• a choice of approved service providers;
• accept or refuse services;
• be informed of and participate in preparing the care plan, and any changes in the plan;
• be advised in advance of the providers who will furnish care and the frequency and duration of visits ordered and the right to refuse that service;
• confidential treatment of all information, including information in the client record;
• receive services in accordance with the current care plan and, whenever possible, at the preferred dates and times;
• be informed of the name, business telephone number and business address of the person supervising the services and how to contact that person;
• have the client’s home and property treated with respect;
• be fully and promptly informed of any cost of services, including cost share liability and the consequences if any cost is not paid;
• review his/her records upon request;
• receive adequate and appropriate care and services without discrimination;
• be free from mental, verbal, sexual, and physical abuse, neglect, exploitation, isolation, corporal or unusual punishment, including interference with daily functions of living;
• be free from actual chemical or physical restraints;
• obtain a copy of the most recent licensure inspection; and
• be informed of the name, business telephone, and business address of the person supervising client services and how to contact that person.

• notify service providers of any changes in care needs or condition that affects the client’s service, including medication changes, functional changes, and hospital admissions;
• treat provider staff in a courteous and respectful manner, as well as cooperate with and respect the rights of the caregivers providing care;
• be as accurate as possible when providing information on health history and personal care needs;
• actively participate in decisions regarding individual health care planning;
• comply with agreed-upon care plans;
• maintain a safe home environment or to inform provider(s) or the presence of any safety hazard in the home;
• be available to provider staff at times services are scheduled to be rendered; and
• pay for services ordered or any cost share liability, if applicable